Privacy policy

1. Introduction

This Privacy Policy explains how Meem Jewellery Ltd (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit www.bymeem.shop (the “Site”) or purchase products from us.

By accessing our Site or purchasing from us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information (“Personal Information”) that identifies you as an individual or relates to an identifiable individual.

2.1 Device Information

  • Examples collected: Browser version, IP address, time zone, cookie data, pages/products viewed, search terms, and how you interact with the Site.

  • Purpose: To load the Site correctly, maintain security, and analyse usage to improve functionality.

  • Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.

  • Disclosure: Shared with Shopify and tools required for website performance.

2.2 Order Information

  • Examples collected: Name, billing address, shipping address, payment details (credit/debit card or other accepted payment methods), email address, and phone number.

  • Purpose: To process and deliver your order, process payments, send order confirmations and invoices, detect potential fraud, and provide customer service.

  • Source: Provided directly by you during checkout.

  • Disclosure: Shared with:

    • Shopify (e-commerce platform)

    • DHL or Royal Mail (couriers, depending on shipment)

    • Payment processors used via Shopify checkout

2.3 Customer Support Information

  • Examples collected: Any personal details you provide when contacting us for support.

  • Purpose: To assist you with enquiries, resolve issues, and manage after-sales service.

  • Source: Collected directly from you.

  • Disclosure: Shared with Shopify and customer service apps such as Order Status Tracker.

2.4 Marketing & Functional Tools

We use certain Shopify apps that may collect data to provide features or send marketing communications if you have opted in:

  • ManySales – may collect your email address and browsing behaviour for marketing pop-ups and abandoned cart recovery.

  • Hextom Shipping Bar – may collect your IP location to adjust shipping information displays.

3. Minors

Our Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us so we can delete it.

4. How We Share Personal Information

We may share your Personal Information:

  • With service providers who assist in fulfilling orders, payment processing, website hosting, analytics, and marketing (as listed above).

  • To comply with legal obligations, respond to lawful requests, or protect our legal rights.

Shopify: We use Shopify to operate our store. See Shopify’s Privacy Policy here: https://www.shopify.com/legal/privacy.

5. Lawful Basis for Processing (GDPR)

If you are a resident of the United Kingdom or European Economic Area (“EEA”), we process your Personal Information under one or more of the following lawful bases:

  • Your consent.

  • Performance of a contract with you.

  • Compliance with a legal obligation.

  • Protection of vital interests.

  • Legitimate interests that do not override your rights and freedoms.

6. Retention of Personal Information

We will retain your Personal Information only as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

7. Your Rights (GDPR)

You have the right to:

  • Access the Personal Information we hold about you.

  • Request correction, updating, or deletion.

  • Object to processing or request restrictions.

  • Data portability.

To exercise these rights, contact us using the details in Section 10.

8. Cookies

We use cookies to enhance your browsing experience and provide our services.

  • Types of cookies: Functional, performance, and analytics cookies used by Shopify.

  • You may manage or disable cookies through your browser settings, but this may affect Site functionality.

9. Do Not Track

Our Site does not alter its data collection or use practices when receiving a “Do Not Track” signal.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be available on our Site.

11. Contact Us

Meem Jewellery Ltd
Email: info@bymeem.co.uk
Contact Form: https://bymeem.shop/pages/contact
Registered Office: 470a Green Lanes, London, England, N13 5PA (Not for returns or order dispatch)